Policies and Procedures


STAFF

Professional Conduct

  • Our staff is committed to providing professional and courteous service to all clients.

  • We maintain a high standard of professionalism in appearance and conduct.

  1. Qualifications and Training

    • Our team members are highly qualified and possess the necessary certifications and licenses.

    • Continuous training ensures that our staff stays updated with the latest techniques and practices.

  2. Confidentiality

    • We respect the privacy of our clients and maintain strict confidentiality of their information.

  3. Safety and Hygiene

    • Our spa adheres to strict safety and hygiene protocols to ensure a clean and safe environment for our clients and staff.

  4. Customer Service

    • We prioritize exceptional customer service and strive to exceed our clients’ expectations.


BOOKING APPOINTMENTS

Appointment Scheduling

  • Appointments can be scheduled online, over the phone, or in person.

  • We recommend booking in advance to secure your preferred date and time.

  1. Confirmation

    • A confirmation message will be sent to you once your appointment is booked.

    • Please confirm your appointment to ensure its validity.

  2. Rescheduling and Cancellations

    • If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance.

    • Late cancellations may be subject to a cancellation fee.


CONSULTATIONS

Consultation Process

  • We offer complimentary consultations to discuss your concerns and customize treatments to your needs.

  • During the consultation, our experts will assess your requirements and provide personalized recommendations.

  1. Treatment Plans

    • Based on the consultation, a customized treatment plan will be developed to achieve your desired results.


PAYMENT INFORMATION

Accepted Payment Methods

  • We accept cash, credit/debit cards, and selected payment apps.

  • Payment is due at the time of service unless otherwise specified.

  1. Packages and Membership

    • We offer packages options for discounted rates on services.


TIPPING

Gratuity

  • Tipping is optional but greatly appreciated.

  • If you wish to leave a gratuity, you can do so in cash or add it to your credit/debit card payment.


PUNCTUALITY

  • Arrival Time

    • We recommend arriving 10 minutes before your scheduled appointment to complete any necessary paperwork and relax before your treatment.

  • Late Arrivals

    • Late arrivals may result in a shortened treatment time to accommodate other scheduled appointments.


CANCELLATION POLICY

Cancellation Notice

  • Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

  • Late cancellations may be subject to a cancellation fee.


REFUNDS

Refund Policy

  • Refunds are issued based on our discretion and the circumstances of the request.

  • Refunds for services already rendered may not be available.


GIFT CERTIFICATES

Purchase and Redemption

  • Gift certificates can be purchased online or at our spa.

  • They are redeemable for services or products and are non-refundable.